Transforming legacy businesses into digital ones needs both an inside-out and an outside-in approach. While pure technology as a disruptor can help, envisaging how the business can change in its entirety is also important. Left Right Mind can help you fundamentally rethink your corporate model and build a digital strategy as you evaluate existing frameworks, contemplate make or buy decisions, and map functional goals to broader business objectives.
With remote sales and digital channels gaining prominence, companies need to respond with agility to meet customer expectations of intuitive self-serve journeys, instant call backs, same day service and deliveries. Left Right Mind can help you accelerate sales by building strong sales capabilities and CRM systems that provide a holistic view of transaction data across heterogeneous channels. We design intelligent sales enablement and lead management systems that make both customer acquisition and customer retention efficient. Thereby helping your sales teams make the most of their customer interactions and create new opportunities for revenue creation.
A compelling customer experience is one that is seamless and unified across the myriad touchpoints that a consumer has with a brand. Today’s customer is digital and discerning. We work with our clients to reimagine customer experiences that are both intuitive and responsive to your consumers. Our customer-focused and design-led engineering approach helps us deliver journeys that are immersive and also provide a deeper understanding of customer behaviour through analytics and predictive technologies. LRM helps you prepare for the ’what nexts' of your business.
Technology solutions designed for a remote and distributed workforce have become the need of the hour. Digitally optimized enterprise solutions can help maximize employee utilization and productivity while meeting business objectives. During the pandemic, Left Right Mind worked with its clients to build remote applications and integrated cloud-based solutions that allowed for continued data management and reporting without compromising on cybersecurity. Our end-to-end design to deploy approach can help you build cohesive virtual teams that continue to focus on customer satisfaction.
Addressing business challenges meaningfully in modern day markets needs careful consideration of levers that will truthfully enhance customer experience. Our creative team does just that. We take the time to understand your specific target audience and design digital assets and touchpoints that compel customers to engage.We can be the ideal thought and execution partners for your creative strategy whether it is regional communication, financial inclusion, increased adoption of insurance across income groups or product education.
The value your workforce creates is closely linked to the enabling mechanisms that allow for better collaboration and engagement. Agent satisfaction can naturally lead to better retention and exclusivity. A happier frontline staff is more likely to have a positive impact on customer experience. LRM’s work with financial services companies to help them develop capability building tools, assisted learning apps and design solutions that foster both inter and intra functional collaboration can help boost employee and agent productivity.
Using third party services to enhance the functionality of your applications and systems can come with its challenges and needs thoughtful integration strategies that do not compromise the core of your technology infrastructure. Our expertise with payment processing gateways, online e-commerce, social networking widgets, and other such external integration aspects in keeping with regulatory and compliance standards will help you craft an experience that is seamless for both your customer and your internal staff.
The complexity of the insurance product for the average consumer coupled with mounting cost pressures and a fiercely competitive business environment makes technological innovation an imperative for both customer-facing and back-end operations.We collaborate with our clients to ensure that we implement technology in a way that allows agents to focus on the high-value customer conversations and implement self-serve automation in the more frequent transactions.We help weave artificial intelligence, analytics, data management in a way that can help companies predict their customers’ future needs and prepare for a more responsive and proactive customer experience.
While agile DevOps can help companies innovate rapidly and embed technology into traditional operating systems all the way from idea to product, the speed can often come in conflict with security and regulatory requirements. Left Right Mind’s ability to implement DevOps bearing in mind the various compliance frameworks while ensuring traceability and risk mitigation at every stage from design to development can help your digital transformation program be reliable and resilient to cyber security concerns.
